Shipping policy

SHIPPING & RETURNS

We want you to shop with confidence. Here's everything you need to know before and after your purchase.

AT A GLANCE
- Delivery time: 7–20 business days
- Returns: 14-day window
- Shipping: Free on all orders

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SHIPPING INFORMATION

All orders are processed within 1–3 business days after payment is confirmed. Once shipped, you will receive a tracking number by email so you can follow your order every step of the way.

We ship worldwide. Estimated delivery times by region:

United States: 10–20 business days
United Kingdom / Europe: 10–18 business days
Canada / Australia: 12–20 business days
Rest of world: 15–25 business days

Delivery times are estimates and may vary due to customs processing, public holidays, or high-demand periods. We appreciate your patience — good things are worth the wait.

Please note: Occasionally, customs or import duties may apply depending on your country. These charges are the responsibility of the buyer and are outside of our control.

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ORDER TRACKING

You will receive a tracking number within 3–5 business days of placing your order. Tracking updates may take a few days to appear after the number is issued — this is normal.

If you haven't received a tracking number after 7 business days, please contact us and we'll look into it right away.

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RETURNS & REFUNDS

Your satisfaction is our priority. If you're not happy with your purchase, we accept returns within 14 days of delivery.

To be eligible for a return, items must be unused, in their original condition, and in original packaging.

We offer full refunds for:
- Items that arrive damaged or defective
- Items that are significantly different from the description
- Items that never arrived (after investigation)

Refunds are processed to your original payment method within 5–10 business days of us receiving and confirming the return.

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HOW TO REQUEST A RETURN

1. Email us at support@insidemart.store with your order number and reason for return.
2. Include a photo of the item if it is damaged or defective.
3. We'll respond within 24–48 hours with instructions.
4. Ship the item back using a trackable method (return shipping cost is covered by the customer unless the item is defective).
5. Once we confirm receipt, your refund will be processed within 5–10 business days.

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EXCHANGES

We do not offer direct exchanges at this time. If you'd like a different item, please return the original for a refund and place a new order.

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STILL HAVE QUESTIONS?

We're here to help. Reach out through our Contact page and we'll get back to you as quickly as possible.